Terms of service

Orders must be placed at least 3–7 days in advance, depending on cake complexity.

Custom or large event cakes require a minimum of 2 weeks’ notice.

Orders are confirmed only after a deposit or full payment is received.

Last-minute orders are subject to availability and may incur a rush fee.

A 50% non-refundable deposit is required to secure all custom cake orders.

Full payment must be made before delivery or shipping.

Accepted payment methods include bank transfer, and approved digital payment platforms.

Failure to complete payment by the due date may result in order cancellation.

Cancellations made more than 7 days before the event date may receive a partial refund (excluding deposit).

Cancellations within 7 days of the event date are non-refundable.

Refunds are not provided for dissatisfaction based on flavor or design preferences once the cake has been accepted.

In the rare event of a bakery error, a replacement or partial refund may be offered at the bakery’s discretion.

All cakes are handmade; slight variations in color, design, or decoration may occur.

Clients are encouraged to provide reference images, but exact replication is not guaranteed.

The bakery reserves the right to make minor design adjustments for structural or aesthetic reasons.

Customers must inspect their cakes upon delivery.

Once the cake has been delivered and inspected, responsibility for its condition transfers to the customer.

Delivery fees apply based on distance and location.

The bakery is not liable for damages caused during customer transport or improper storage.

Cakes should be stored in a cool, dry place away from direct sunlight.

Refrigeration is recommended for cakes with fresh cream, fruit, or perishable fillings.

Cakes should be consumed within 48–72 hours for best quality.

The bakery handles common allergens such as nuts, dairy, eggs, and gluten.

While efforts are made to prevent cross-contamination, allergen-free cakes cannot be guaranteed.

Customers must inform the bakery of any allergies or dietary restrictions when placing an order.

The bakery reserves the right to photograph cakes for promotional use on social media, websites, and marketing materials.

Customer privacy is respected; personal event details will not be shared without consent.

Feedback is welcomed to help improve products and services.

Any issues should be reported within 24 hours of delivery for review.

Policies are subject to change without prior notice.

The most recent version will always be available upon request or displayed in-store and online.